Refund & Return Policy – Sakura Enterprise
Your satisfaction is important to us. If you get a product that is broken, damaged, or not the same as what you ordered, you can ask for a return or exchange.
To return a product:
- It should be unused
- It should be in its original condition and packaging
- You must have proof of purchase
- You must request the return within the allowed return period
After we receive the returned product, our team will check it. We will let you know if your refund or exchange request is approved.
If a refund is approved, the money will be sent to your original payment method. Some items — like customized or discounted products — may not be returnable unless they are damaged when delivered.
If you need help with a return or refund, our customer support team is always ready to assist.
Shipping & Delivery Policy – Sakura Enterprise
We ship orders across India and try our best to deliver products on time. Delivery charges and shipping times may depend on the location and product availability. Once your order is confirmed, we pack it and hand it over to a trusted courier partner.
After the order is shipped, we send you tracking details so you can see where your parcel is and when it will arrive. We work with reliable delivery companies, but sometimes delays may happen due to weather, festivals, or courier issues.
If you have any problem with your delivery or need help checking your order status, you can contact us anytime.